Security and fraud awareness

Protecting your money starts with staying informed.

Learn how to recognise suspicious activity, protect your information, and act quickly when something does not feel right.

Know the warning signs

Stop and verify before you act.

Be cautious whenever someone pressures you, asks for private account information, or promises an outcome that sounds unrealistic.

  • Promises unrealistic investment returns
  • Requests your OTP
  • Asks you to transfer money to a personal account
  • Claims they can unlock special investment opportunities
  • Contacts you through unofficial channels

Common fraud tactics

Recognise the approach.

01

Phishing messages

Scammers may send fake emails, SMS messages, or social media messages pretending to be NorthQuest. Always confirm that you are using our official website or mobile application before entering your login details.

02

Fake customer support

NorthQuest Support will never ask you to reveal your password, PIN, or OTP. If someone does, they are attempting to scam you.

03

Investment scams

Be cautious of anyone claiming they can multiply your money quickly using the NorthQuest platform. If it sounds too good to be true, it probably is.

04

Fake giveaways

Always verify promotions through NorthQuest’s official communication channels. Never pay money to claim a prize.

If your account may be compromised

Act immediately.

The sooner we know about a potential issue, the faster we can investigate and take steps to protect your account.

Contact Support
  1. 1.Change your password.
  2. 2.Stop sharing any further information.
  3. 3.Contact NorthQuest Support immediately.
  4. 4.Report suspicious transactions as quickly as possible.

Everyday banking

Good security habits go a long way.

  • Keep your app updated.
  • Never share screenshots containing sensitive account information.
  • Avoid using public Wi-Fi when accessing financial services.
  • Regularly review your account activity.
  • Log out after using shared devices.
  • Keep your email account secure because it is linked to your NorthQuest account.

Our commitment to you

Your trust is something we earn every day.

We continuously improve our security systems, monitor emerging threats, and help you build wealth with confidence. Whether you are saving with QFlex, growing your money through QLock, or using another NorthQuest product, protecting your account remains our priority.