Privacy Policy

Effective Date: August 2025

Last Updated: August 2025

Northquest Finance (“Northquest,” “we,” “our,” or “us”) is a licensed and regulated financial services provider under the Central Bank of Nigeria (CBN). We provide loan and investment services, and this Privacy Policy explains how we collect, use, share, and safeguard your personal information when you use our mobile application (“App”) and related services.

By using our App, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We collect the following categories of information:

Personal Identification: Name, date of birth, residential address, ID, BVN
Financial Data: Bank account details, income data, loan applications, repayment history, credit bureau data
Investment Data: Investment profile, subscriptions, redemptions, and transaction records
Device & Technical Data: IP address, device type, OS, crash logs, usage patterns
Location Data: If enabled, used for fraud prevention and compliance
Communication Data: Records of messages with our support team
Cookies & Tracking Data: For session management, preferences, and security.

2. How We Use Your Information

As a CBN-licensed financial institution, we process your information for the following purposes:

To verify your identity (KYC/AML compliance)
To process loan applications, approvals, disbursements, and repayments
To manage investment subscriptions, redemptions, and reporting
To conduct credit scoring and suitability assessments
To comply with CBN, NDPR, and other regulatory obligations
To report to and receive information from licensed credit bureaus
To detect and prevent fraud or unlawful activity
To communicate with you regarding account activity, investments, or support
To improve the App and enhance your experience.

3. Sharing & Disclosure of Information

We may share your information only as required and permitted by law:

With the Central Bank of Nigeria (CBN): To comply with licensing and reporting obligations
With Credit Bureaus: To assess loan eligibility and update credit records
With Service Providers: Payment processors, KYC/AML verification partners, data hosting, analytics providers
With Law Enforcement & Regulators: Where legally required
With Consent: When you authorize sharing with third-party partners

We do not sell your personal information to third parties.

4. Data Retention & Security

As required by CBN regulations, we retain customer data only as long as necessary for service provision, compliance, and legal record-keeping. We protect data with encryption, secure servers, and strict access controls.

5. Your Rights

You have the right to:

Access or request a copy of your data
Correct inaccurate information
Request deletion of your data (where legally permissible)
Restrict or object to certain processing activities
Withdraw consent for optional data use (e.g., marketing)
File a complaint with the Nigeria Data Protection Commission (NDPC) or the CBN Consumer Protection Department

To exercise your rights, email us at info@northquest.com

6.⁠ ⁠Children’s Privacy

Our services are intended for individuals aged 18 and above. We do not knowingly collect data from minors.

7.⁠ ⁠international Data Transfers

If data is transferred outside Nigeria (e.g., via cloud hosting), we ensure it is protected in line with NDPR/GDPR standards.

8. Changes to This Policy

We may update this Privacy Policy to reflect regulatory, legal, or operational changes. Updates will be posted here and in the App.

9. Contact Us

For any privacy questions, contact us at: https://www.northquestfinance.com/contact

Northquest Finance

Licensed and Regulated by the Central Bank of Nigeria (CBN)

Email: info@northquest.com

Phone:

+234 707 879 3885

Office Location;

Lagos:

8B Oluwakayode Jacobs Crescent, Lekki Phase 1, Lagos.

Abuja:

Suite A53, Efab Shopping Mall, Area 11, Garki, Abuja